Ekos Consulting Limited - total quality management (TQM)

Too many people in business spend too much time correcting mistakes that others, or they themselves, have made.

Mistakes have a habit of multiplying and compounding. According to some estimates, a third or more of all effort expended in British industry is wasted in this way.

'Firefighting' it's called - the wasteful practices that result from mismanagement, the 'sorting' of problems that should never have arisen - and would not have arisen if everything had been done right the first time.

Imagine how much more effective businesses would be if more time were put to productive use and less spent fighting fires.

'For an organisation to be truly effective, every single part of it must work properly together, because every person and every activity affects and in turn is affected by others.' John Oakland

It is a way of managing to improve effectiveness, flexibility and competitiveness throughout a business - by ensuring that every part and every person and every activity works properly together.

For more information, contact:

Glyn Debnam, Ekos Consulting Limited, 2 Cambrian Grove, Gravesend, Kent DA11 0PU

Email: glyn@ekos-consulting.co.uk

Also check out

• ISO 9000
• DTI Best Practice Guides, Tools and Publications

helping manage business better

Ekos Consulting Limited, Head Office: 2 Cambrian Grove, Gravesend, Kent DA11 0PU
email: info@ekos-consulting.co.uk; phone: 01474 329276/532885